Android

1. Open Google Play Store. Search for JomParking.
2. Download and install the app. Please wait until complete.
3. After the installation is complete, click OPEN button to run JomParking app.

iOS

1. Open App Store. Search for JomParking.
2. Download and install the app. Please wait until complete.
3. After the installation is complete, click OPEN button to run JomParking app.

Huawei

1. Open Huawei AppGallery. Search for JomParking.
2. Download and install the app. Please wait until complete.
3. After the installation is complete, click OPEN button to run JomParking app.

Registration

1. Enter a valid phone number. +60 (Malaysia country code is at default, please change the country code by click the FLAG icon) prefix is added automatically. (Example phone number is 0132401233, so please enter 132401233).
2. Create a password (minimum 8 character). Re-enter the password to confirm your password.
3. Enter a valid email address and your name.
4. Click SIGN UP to proceed. A 5-digit OTP will be sent to your phone number.
5. Once registration is complete, you can start using JomParking.

Login

1. Enter a valid phone number. +60 (Malaysia country code is at default, please change the country code by click the FLAG icon) prefix is added automatically. (Example phone number is 0132401233, so please enter 132401233).
2. Enter your password. Click LOGIN.

Forgot Password

1. Click FORGOT PASSWORD at the login page.
2. Enter your phone number and email to reset your password.

Update Profile

1. Go to MORE menu. Click EDIT PROFILE.
2. You are able to upload/change profile picture. Click the camera icon to change your profile picture.
3. You are able to update email address. Please key in your new email address in email section.
4. You are able to change your name. Please update your name in NAME section.

Language

1. Go to Profile menu. Click LANGUAGE.
2. You are able to change the app language as you preferred. The languages available are English, Bahasa Malaysia and Mandarin.

News

1. Go to MORE menu. Click NEWS.
2. All JomParking news will be displayed. Click on the preferred news to read more info.

Support

1. Go to MORE menu. Click SUPPORT.
2. To contact our Support team thru phone call, please click CALL.
3. To contact our Support team thru email, please click EMAIL icon.
4. To contact our Support team thru chat, please click CHAT.
5. To request account deletion, please click REQUEST ACCOUNT DELETION.

About

1. Go to MORE menu. Click ABOUT.
2. App version number installed will be displayed. Example: Version 4.0.1
3. To view JomParking official Website, click WEBSITE.
4. To view JomParking privacy policy, click PRIVACY POLICY.
5. To view JomParking terms and condition, click TERMS OF USE.
6. To view JomParking official Facebook account, click FACEBOOK.
7. To view JomParking official Instagram account, click INSTAGRAM.
8. To view JomParking official X account, click X.

On-street Parking

1. Go to Home menu. A map will be displayed.
2. The app will automatically detect your location. If not, click on the arrow button on the top right corner. If your location not appear on the map, it’s probably because your mobile haven’t turning on location detection.
3. After confirming your location, click PARK NOW.
4. Choose your vehicle plate numbers and set your parking duration.
5. Select PAY NOW.
6. Please confirm all parking information entered are correct. Click OK.
7. After a parking transaction successfully purchased, a countdown timer will be displayed at Active Parking menu.
8. An alert notification will be pop-up about 15 minutes before parking ends. You will have the options to extend the parking duration.
9. If you would to pay parking for others, choose the location of that person and select his/her vechicle plate number.

Extend Parking

1. To extend parking duration, go to Active Parking. Add the parking duration. Click EXTEND NOW.
2. Please confirm all parking information entered are correct. Click OK.

Off-street Parking

1. Go to Home menu. A map will be displayed.
2. Select the zone location. App will automatically select the nearby zone location if currently you are within JomParking supported area. This also can be done manually if you are not within JomParking supported area.
3. Select SHOW QR CODE and present the qr code at the entrance machine screen.
4. Enter the parking once the barrier gate opened. A timer will be displayed at Active Parking menu.
5. Upon exit, go to Active Parking menu. Click PAY & EXIT. Please ensure that your account have sufficient token balance.
6. Scan the EXIT QR CODE code at the exit barrier gate.
7. Tokens will be deducted from your account and the barrier gate will open. Exit from parking safely. **There are a few zone locations that the tokens will be deducted upon entry.

Monthly Pass

1. Go to STORE.
2. Go to PARKING PASSES.
3. A list of monthly pass available will be displayed. Select your preffered monthly pass.
4. Choose your option, vehicle plate numbers and payment channel. The payment channel either via online banking, Boost e-wallet or GrabPay e-wallet. Purchasing directly using tokens is not accepted.
5. Select SUBMIT to confirm your purchase. You’ll be directed to the next page to make your payment.
6. Complete the payment.
7. Once the transaction is complete, the monthly pass will be active immediately and displayed at Active Parking menu.

Active Parking

• The monthly pass and list of active parking for both on-street and off-street parking will be displayed here. There will be 3 section divided.
• The top section is for monthly passes. Every monthly pass purchased will be displayed here sorted based on the date of validity.
• The middle section is for off-street parking. A timer for off-street parking will be displayed here once the ENTRANCE QR Code was scanned upon entry.
• The bottom section is for on-street parking. A countdown timer for on-street parking will be displayed here once it is successfully purchased. An option to EXTEND the parking also available at this section.
• Finally after all parking transactions ended, it will be stored at History menu with a detailed receipt.

Add Vehicle

1. Go to MORE.
2. Go to VEHICLE.
3. To register a vehicle plate number, click ADD (+) icon.
4. Enter Vehicle Plate Number. No spaced in between alphabet and numbers. Example: ABC1234

Delete Vehicle

1. Go to MORE.
2. Go to VEHICLE.
3. Select the vehicle plate number you wish to remove, click DELETE VEHICLE.

Reload Credit

1. Go to STORE.
2. Go to RELOAD CREDIT.
3. Select the amount of credit that you wish to reload or click OTHER to insert amount that you want. Minimum reload is RM15 which equals to 1500 tokens.
4. Choose you payment channel and click PAY NOW.
5. Once the transaction is complete, credit will be added automatically into your account. Remove share token and request token

Online Banking

1. Select payment method ONLINE BANKING.
2. Select pereffered online banking. Example: Maybank2U.
3. Checked the I AGREE TO THE TERMS & CONDITION.
4. Click PAY NOW.
5. You will be direct to the bank site.
6. Login to your online banking account.
7. Request for Transaction Authorisation Code TAC sent to your registered phone number.
8. Enter the Transaction Authorisation Code TAC.
9. Confirm the payment. Please wait until transaction is complete.
10. Once transaction successfully complete. You will be redirect to JomParking app.

Credit/Debit Card

1. Select payment method CREDIT/DEBIT CARD.
2. Select VISA/MASTERCARD.
3. Click PAY NOW.
4. Enter the credit/debit card details.
5. Checked the I AGREE TO THE TERMS & CONDITION.
6. You will be direct to the bank site.
7. Request for One Time Pin OTP sent to your registered phone number.
8. Enter the One Time Pin OTP.
9. Confirm the payment. Please wait until transaction is complete.
10. Once transaction successfully complete. You will be redirect to JomParking app.

Boost e-wallet

1. Select payment method BOOST.
2. Checked the I AGREE TO THE TERMS & CONDITION.
3. Click PAY NOW.
4. You will be direct to the Boost e-wallet app.
5. Login to your Boost account.
6. Confirm the payment.
7. Enter PIN number. Please wait until transaction is complete.
8. Once transaction successfully complete. You will be redirect to JomParking app.

GrabPay e-wallet

1. Link your GrabPay account. Go to PROFILE.
2. Go to PAYMENT METHOD.
3. Click ADD (+) icon.
4. Click GRABPAY.
5. You will be direct to the GrabPay e-wallet app.
6. Login to your GrabPay account.
7. Enter PIN number. Please wait until link process is complete.
8. Once the link process is complete, you will be redirect to JomParking app. You are now able to use GrabPay payment method with ease.
9. Select payment method GRABPAY.
10. Enter PIN number.
11. Confirm the payment. Please wait a moment.
12. Transaction is complete.